In accordance with the provisions of Law 44/2002 and ECO/734/2004, Anchor Capital Advisors EAF has a Customer Service Department (DAC) whose mission is to address grievances and complaints from its customers in the scope of protection to users of financial services such investment services company is authorized to provide.
Anchor Capital Advisors EAF has a legal obligation to handle and resolve complaints addressed to its Customer Service Department at the latest within two months from the claim presentation in the terms established by the Regulations for the Protection of Clients.
Regulations for the Protection of Clients:
The Rules for Customer Protection is available in its entirety at the registered office of Anchor Capital Advisors EAF and can be obtained by clicking on this link. And on the website of the National Securities Market Commission (CNMV): http://www.cnmv.es/Portal/Consultas/ESI/EAFI.aspx?tipo=EAF&numero=94&vista=16&lang=en
Customer Service Department:
It is reported that Anchor Capital Advisors EAF has its DAC functions delegated to General Council of Economists of Spain, EAF-Economists Financial Advisors:
Consejo General de Colegios de Economistas
Economistas Asesores Financieros
C / Nicasio Gallego, 8
28010 Madrid
Phone: 914322670
Fax: 912976017
Email: reclamaciones-eaf@economistas.org
It also reports the obligation to make a prior complaint to the DAC of Anchor Capital Advisors EAF before resorting to the CNMV Claims Service, without prejudice to the client's right to pursue the claim with the Service in the event of disagreement with the resolution of his claim by the Customer Service Department (DAC).
Complaints Service of the National Securities Market Commission (CNMV):
Having exhausted the route of complaint to the Customer Service Department of Anchor Capital Advisors EAF you may address your complaint to the CNMV Claims Service:
CNMV - Oficina de Atención al Inversor
C/ Edison, 4
28006 Madrid
Teléfono: 902 149 200
http://www.cnmv.es/portal/Inversor/Como-Reclamar.aspx?lang=en